Heritage Site training
 for Guides and Stewards
Do your volunteers or staff need training?
For the 2009 Tourism season, you may be planning or reviewing your volunteer or permanent staff skills to ensure that your venue can provide the right level of visitor service, information and enjoyment.  Why not consider some professional training for existing or potential guides or stewards.
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How we can help you.
At Guiding You Ltd we are experienced in training Guides and Stewards in historic houses, gardens, museums, art galleries, churches and cathedrals as well as training Regional (Blue badge) and City Centre (Green badge) Tourist Guides. We hold the ‘Gold’ Servicemark award for excellence in Customer service, we were awarded ‘Silver’ in the ‘Excellence In Tourism’ awards for 2008 and our trainers hold the 'Welcome Host' qualification and are qualified 'Blue Badge' Tourist Guides. 
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What our training includes.
Our training can be tailored to your exact needs, to include important skills such as welcoming and engaging with  visitors, planning and presenting interesting and enjoyable interpretive tours, working alongside audio systems, understanding the needs of disabled visitors, site and personal security, encouraging feedback re-visits recommendation, and purchase of merchandise.
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Building Team Spirit
Previous clients have used our training days as an opportunity for bringing their volunteers together, building team spirit between new and existing staff and between  volunteers, permanent staff and managers. 
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Recruiting New volunteers
Many people are encouraged to volunteer if there is the chance to be trained in the skills of guiding or stewarding.  Our training can be timed to coincide with your recruitment programme. 
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Our Trainers.
Our Director of Training is approved by the Institute of Tourist Guiding.  Our experienced trainers have hands on experience of actually working in heritage sites. Our training is delivered in a friendly and sensitive way to ensure maximum participation and enthusiasm by all participants, whether new to your venue or long serving and whether volunteers or permanent staff.
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Recognised Qualifications for your Guides
Training is available to meet the curriculum requirements for the Site Guide - Level 2 Institute of Tourist Guiding qualification.  Details available on request. 
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Free Training and our Fees
Some of our clients have qualified for Grant Aided training available through Government sources.  Please contact us for details. If you do not qualify for such grants, our training is provided on a day rate which is very competitive for the industry.  Quotations are available free subject to an assessment of your requirements.    
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Contact us
We very much look forward to discussing how we can help you and your staff to give the very best possible visitor experience. Further information can be obtained by telephoning 01926 494733 or 07788 581539 or contact us by email. 

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